Privacy Policy

Unbroken Focus
Effective Date: October 5, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Unbroken Focus ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:
• Name, email address, and phone number
• Opt-in records and timestamps for communication channels such as SMS and email

Non-Personal Information:
• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

This website is inquiry-only and does not collect payments. We do not purchase personal information. Our website and services are exclusively for adults 18 and older. Please do not submit medical records or other sensitive information through our inquiry forms or chat.

2. How We Use Your Information

We use collected data for:
• Providing and improving our services
• Communicating with you about your inquiries and appointments
• Enhancing website functionality and user experience
• Measuring website activity and advertising effectiveness
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to your inquiries and appointments, including inquiry responses, appointment confirmations and reminders, rescheduling updates, and customer support communications.

Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain records of opt-in actions and their timestamps
• SMS consent is optional, separate from other agreements, and is not a condition of submitting an inquiry, receiving email assistance, or purchasing anything
• Providing a phone number alone does not constitute SMS consent
• Our messaging practices are subject to the Telephone Consumer Protection Act (TCPA) and other applicable laws

Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• We honor opt-out requests and retain suppression records as needed to prevent further messages

Message Frequency & Content:
• Message frequency varies based on your inquiries and appointments
• Messages will be directly related to the services you have requested
• Messages do not include promotional content

Help & Support:
Reply "HELP" for assistance or contact [email protected]. Support is provided by email.

Carrier Information:
• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Availability and delivery depend on your wireless carrier and network conditions

SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use reasonable safeguards to protect SMS opt-in information and consent records. See our Terms & Conditions for additional messaging terms.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:
• Third-party vendors who assist in our operations, including GoHighLevel for contact management, forms, chat, scheduling, and communications
• SMS aggregators and providers solely for delivering messages you have consented to receive
• Providers receive the information needed to deliver their services on our behalf

Legal Compliance:
• If required by law or legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:
• In case of a merger, acquisition, or sale of assets
• In such cases, information remains subject to this policy and applicable law

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. We will also comply with legally required disclosures.

5. Data Security & Retention

We use reasonable security measures to protect personal information. No method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

We retain information as reasonably needed for inquiries, appointments, consent and opt-out records, legal obligations, and dispute resolution. Retention depends on the type of information and those purposes. We provide breach notices when required by applicable law.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:
• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure advertising and service effectiveness

We use Meta Pixel. Meta may receive technical identifiers and website-event information and associate it with information it holds about you for advertising measurement or personalization. Our restriction on sharing mobile information and SMS opt-in data for others’ marketing applies to advertising tools as well.

You may control cookies through your browser settings and manage advertising preferences through Meta. Disabling cookies may limit certain website features. Where applicable law requires consent or opt-out controls, those choices must be provided and honored; this notice does not replace them. See Meta’s Privacy Policy.

7. Your Rights & Choices

Subject to applicable law, you may:
• Request access to, correction of, or deletion of your personal information
• Request that email communications stop by contacting us or using an unsubscribe link where provided
• Opt out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent for future communications
• Lodge a complaint with a relevant supervisory authority where that right applies

To exercise these choices, contact us using Section 10. We may verify your identity and retain records where legally permitted or required, including records needed to honor opt-outs.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies to information collected by Unbroken Focus.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website, and obtain additional consent when required.

10. Contact Us

For questions about this Privacy Policy or your information:
Unbroken Focus
Operated by William Branca, sole proprietor, Florida, United States
Email: [email protected]
Website: unbrokenfocusmovement.com

This policy explains our practices. Using the website does not itself provide consent to SMS messages or replace any separate consent required by law.